# Appeal system
## Overview
With an interactive appeal system you can easily create the possibility for your users to appeal a moderation action. It is currently possible to create an appeal for:
* Bans
* Timeouts
* Warns
## Configuration
You can configure the appeal system with the `/appeal-config` command. Then an interactive settings menu opens where you can fine tune the appeal config.
{% hint style="danger" %}
You must configure the main server at first. Without it users can't create an appeal!
{% endhint %}
{% hint style="warning" %}
We strongly recommend to NOT configure the main server as an appeal server because then banned and timeouted users won't be able to create an appeal
{% endhint %}
After it you can send a panel with a button where users can create an appeal in a channel of your choice
## Submitting an appeal
To submit an appeal you need to click on the `Create appeal` button and enter the report ID of your report. You get a DM from the bot after you get moderated with an invite link for the appeal server and the corresponding report ID.
## Approving/Denying appeals
After the appeal is created, a channel with the user is created. In this appeal channel the bot also creates a private thread for the staff (if a staff role is configured) so the staff can privately discuss the appeal.
{% hint style="warning" %}
If you mention the user who created the appeal in the private staff thread the user is automatically added to the thread and can read all messages!
{% endhint %}
Once the staff has decided if the appeal should be approved/denied they can easily use the `Approve appeal` or `Deny appeal` button. To get further information the staff can view the report details and old denied appeals of the user.
After the staff decided of the appeal the channel can be deleted. A transcript will be sent to the user who created the appeal and in the transcript channel if configured.
