Appeal system

Configure an appeal server so moderated users can create an appeal

Overview

With an interactive appeal system you can easily create the possibility for your users to appeal a moderation action. It is currently possible to create an appeal for:

• Bans

• Timeouts

• Warns

Configuration

You can configure the appeal system with the /appeal-config command. Then an interactive settings menu opens where you can fine tune the appeal config.

You must configure the main server at first. Without it users can't create an appeal!

We strongly recommend to NOT configure the main server as an appeal server because then banned and timeouted users won't be able to create an appeal

After it you can send a panel with a button where users can create an appeal in a channel of your choice

Submitting an appeal

To submit an appeal you need to click on the Create appeal button and enter the report ID of your report. You get a DM from the bot after you get moderated with an invite link for the appeal server and the corresponding report ID.

Approving/Denying appeals

After the appeal is created, a channel with the user is created. In this appeal channel the bot also creates a private thread for the staff (if a staff role is configured) so the staff can privately discuss the appeal.

If you mention the user who created the appeal in the private staff thread the user is automatically added to the thread and can read all messages!

Once the staff has decided if the appeal should be approved/denied they can easily use the Approve appeal or Deny appeal button. To get further information the staff can view the report details and old denied appeals of the user.

After the staff decided of the appeal the channel can be deleted. A transcript will be sent to the user who created the appeal and in the transcript channel if configured.